No. Any person who is eligible to travel on an Auto Excursion Fare as well as anyone who is a year-round or seasonal resident of Martha's Vineyard or Nantucket is eligible for the Preferred Space program. Do I need to have a written confirmation of my reservation? and correct. If your last name has changed, you can make the change to your profile. You may also use your name instead of a license plate number and for other information necessary to make the reservation. How do I sign up to receive the SSA's eNews? "It's insane. Fares for the transportation of motorcycles, bicycles, mopeds, golf carts, surfboards (including wind surfboards), kayaks and other large items are established at our discretion. Are there any restrictions on the use of Preferred Spaces? That way, you'll have time to park in one of our off-site parking lots. In its place, we have a new MASSIVE ferry where you drive your car on . Click the link below for more details: https://www.steamshipauthority.com/reservations/ticket_books. In addition, all. If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. Are there any circumstances in which other vehicles will be boarded instead of mine even though I have a reservation? Yes. Woods Hole, MA Existing vehicle reservations will be honored at Authority terminals, and rescheduling and cancellation fees will be waived. How do I enroll in the Preferred Profile or the Preferred Excursion Profile program? Because parking is limited at our Hyannis terminal - especially during the summer season and holiday weekends - we encourage you to arrive an hour before your departure time. Do you charge the same fares for adults and children? Exceptions are made for customers with disabilities who need to travel with their vehicles, emergency situations, disruptions in service and other unusual circumstances. Do any passengers have priority in boarding the ferry? Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at formsubmit@steamshipauthority.com. This means that we have not yet completed loading vehicles for that trip and boarding this vehicle will not otherwise affect the loading of the vessel. If an insufficient number of customers volunteer to be bumped to meet the emergency situation, the Terminal Agent will then bump the lastvehicle(s) which checked in at the terminal for that particular trip. Any transferable Headstart reservation for which we have not received a completed transfer slip by the appropriate deadline will be cancelled. Generally there are no restrictions on the use of these books. Retweeted. . Generally, when winds get around or over 25 mph they will cancel the fast boats. The Steamship Authority informed the public on social media that it was the target of a ransomware attack early Wednesday, June 2, 2021. . Nantucket, MA If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. Oak Bluffs, MA 02554, Change, Cancel and Refund Policies for Reservations, Enabling Act of the Woods Hole, Martha's Vineyard and Nantucket Steamship Authority, Rules and Regulations Governing Public Conduct on Terminal Property, College Program Application and Verification, Individuals with Disabilities - Accessibility Pass Application, Preferential Boarding: Certification of Medical Need Form and Summary, Senior Citizen Travel Discount Card for Port Community Residents, Cycle Safety PSA from The Bicycle and Pedestrian Advisory Committee of Martha's Vineyard, Travel Tips for Martha's Vineyard Residents, 2023 Brooks Road/Summer Permit Application, 2023 Yarmouth Off Season Permit Application, Guidelines Regarding Advertising on the Steamship Authority's Facilities, Guidelines for Seeking Access to the Steamship Authority's Public Records, 2016 Approved Operating Schedules with Freight Trips, 2017 Approved Operating Schedules with Freight Trips, 2018 Approved Operating Schedules with Freight Trips, 2019 Approved Operating Schedules with Freight Trips, 2020 Approved Operating Schedules with Freight Trips (updated), 2020 Operating Schedules as modified by COVID-19, 2021 Approved Operating Schedules with Freight Trips, 2022 Approved Operating Schedules with Freight Trips, 2023 Approved Operating Schedules with Freight Trips, 1. Get more local news . I need to change the name, address or vehicle information on my reservation. One caution: do not underestimate the length or height of your rental vehicle, as that could result in the forfeiture of your reservation. Usually such special fares are still increased based upon their length and width, but they are generally lower than our normal commercial fares. Those who arrive later than 30 minutes before the scheduled departure may still be boarded at the Terminal Agents discretion. On days that customers can travel on a standby basis, standby vehicles are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order of their arrival and check in at the departure terminal. However, they will be transported only on a space-available basis. The children must be 12 years of age or younger. No. 2018 Winter and Spring Schedules Appendices D - I, 2a. Each customer transporting a motor vehicle is required to have a driver available to operate the vehicle at all times while it is on one of our properties or vessels. In a press release issued Tuesday morning, SSA spokesman Sean Driscoll wrote: "The Steamship Authority is pleased to announce that reservations for travel can now be made or changed [by] calling . (508) 457-5867 TTY, Union St & Water St We will then email or text you when we can accommodate your vehicle. Under the cell phone field click the box I want to receive Text Alerts for schedule changes and waitlist fulfillments. Dont forget to hit the Save Changes button before leaving this page. The Steamship Authority Wednesday continued an inch-by-inch process of manually piecing operations back together following the ransomware attack last week that shut down its website and IT systems. I have a vehicle reservation for a particular sailing. (NOT part of Medical Program), Drive On/Off form - Hyannis and Nantucket - Release and Indemnification Agreement. Our daily parking rates vary depending on the time of year and the location of the parking facility. To enroll in either program you will need to fill out the appropriate application and submit to the Reservation Office or Ticket Office by the end of the year. By Thursday morning more than 24 hours after the cyber attack SSA staff were . This enables us to provide you with more accurate maps and internet-based driving directions. If desired, you may temporarily designate up to three of your Headstart reservations as transferable reservations. 48 hour notice required on all cancellations or rescheduling. What happens if I simply do not use my reservation? In the event a reservation is neither cancelled with at least 14 days advance notice (or with at least 24 hours advance notice for commercial vehicle over 20 feet), nor changed with at least one hour advance notice, nor used as reserved, no refund shall be issued for the reservation. Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. In these circumstances, the reservation shall be valid only for standby travel on the date for which the trip was scheduled. The fare also includes transportation for up to two adults and two children who are passengers in the automobile. Am I required to make a passenger reservation for the traditional ferry to Nantucket or Martha's Vineyard? No matter what boat you take, it usally takes 35-45 minutes side to side. hbbd``b`$X-`]$X@D([bM_@ @y.Hzb0o8XD=F@#C_ U Based on per room/per night. However, vehicles over 6 feet, 6 inches in height may be restricted to particular vessels, trips or spaces in vessels. Does the Steamship Authority have any special group fares for student and youth groups? All individuals in the group must travel together on the same dates, from the same point of origin to the same destination and back. Noah Asimow. Massachusetts law also prohibits passengers from consuming alcoholic beverages aboard any Steamship Authority vessel other than those sold by our licensed concessionaire. Yes, to the extent that space is available. Please note, our high-speed ferry service to and from Nantucket is seasonal, and generally operates from April through the end of December. You may cancel a reservation online, by telephone, or in person at our Reservation Office during normal operating hours. Search 6 Results for "cancellation policy" 1. Or simply click this link: https://www.steamshipauthority.com/about/news. Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. Can I make a passenger reservation to travel on a particular trip of the high-speed passenger-only ferry? Please consult the Customer Handbook for eligibility requirements. If you have a vehicle reservation, you must be at the departure terminal and ready for boarding at least 30 minutes prior to your scheduled departure, with your reservation confirmation and proper identification readily available. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; . Passenger reservations are not needed for our traditional ferries to Marthas Vineyard and Nantucket. 70 reviews of Steamship Authority "The Steamship Authority, Lifeline to the Vineyard. To travel under the Steamship Authoritys Preferred Space Program, your vehicle must be less than 22 feet in length and listed on your Profile account. Visit our mobile site SteamshipAuthority.com for current parking status. Vehicles traveling on a standby basis are generally boarded onto vessels after vehicles with reservations, as long as space is available, in the order that they have been placed on the standby list. Check out our 'Ways to Save' for residents page! Mar 12 . If you are traveling in a group with five or more motorcycles, we encourage you to make reservations to ensure that there will be sufficient space for your motorcycles on the vessel. Pets are welcome on board our ferries. Steamship Authority's Full 2023 High-Speed Ferry Schedule Steamship Authority High-Speed Ferry Rates: Adult $81 round-trip, $42.50 one-way; Child (5-12) $41 round-trip, $21.75 one-way; Child (under 5) free; Bicycle $14 round-trip, $7 one-way. When do Headstart reservations become available? You can also purchase passenger tickets for our high-speed ferry by visitinghttps://tickets.steamshipauthority.com/main.cfm?CFID=761898&CFTOKEN=51ae77790e5d573a-2506D359-965E-F4C0-D2265CDB8005CB4A. 2018 Summer Operating Schedules Report Appendices D - G, 3. The fare does not include transportation for the vehicle's driver or any other passengers. Avis-Rent-a-Car services are available at the Hyannis Terminal and at the Palmer Avenue Parking Lot in Falmouth. Visithttps://app.steamshipauthority.com/using your mobile phone. SteamshipAuthority.com/about/doing_business. Retweet. Our computerized reservation system has a wait list capability. SSA senior managers also found themselves explaining the cancellation policy for ferries after last week's storm. https://www.steamshipauthority.com/about/news. 3/4 2 replies 6 retweets 6 likes 2 6 6 Steamship Authority @SteamshipMA 2 Jun 2021 If you have registered for our Preferred Space Program, you are also able to use our Headstart Reservation Program. Individuals traveling as a group for student-related travel in connection with an event authorized by a school or a recognized youth group are charged the student group fare under certain conditions. If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. In particular, when a ferry is approaching or docking at a terminal, position yourself as safely as possible so that you are not thrown off balance when the ferry reaches the dock. F-113 Effective January 4, 2023, Freight Tariff MDPU No. Senior citizens (age 65 or older) who are residents of Martha's Vineyard, Nantucket, Barnstable or Falmouth are eligible for a senior citizen fare. Manhattan DA Bragg, Jordan resolve dispute over deposition of former Trump prosecutor. 02568, 1 Seaview Ave Does the Steamship Authority have any policies to assist individuals with disabilities? Standby travel is available on the Nantucket route every day of the year. Can it be towed onto and off of the ferry? This program provides island residents with the opportunity to make reservations to travel either seven days or one day before the date they wish to travel. In Season (Memorial Day - October 31) - $450 and up. Monday, June 7, 2021 - 6:01pm. One propane tank, acetylene tank or oxygen tank may also be transported by a customer in a vehicle only in compliance with Part L of the Customer Handbook. The SSA is anticipating an impact to its schedule due to a shortage of deck officers. Should you need to park there for a medical emergency, you should contact the Vineyard Haven Terminal Manager or the Terminal Agent on duty. In either case, the vehicle shall have no priority over other standby vehicles. No. How do I sign up to receive SSA's travel alerts via text messages? Yes. 228 Palmer Avenue Falmouth, MA 02540 We generally have an unlimited number of off-site parking permits in connection with our Woods Hole and Hyannis Terminal operations. All smoking materials (including but not limited to matches, cigars, cigarettes, e-cigarettes and pipes) must be extinguished prior to boarding. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack). Access to our vessels is limited to those individuals with tickets or official Steamship Authority identification. Reservations can be made up to two hours before the scheduled departure. Steamship Authority @SteamshipMA. Due to COVID-19 precautions, we are limiting capacity on our buses and ferries and passengers are required to wear a cloth face covering, per the order of Governer Baker. How do I access the SSA's News, including Current Project Updates, Board Meeting Summaries and Meeting Notices & Agendas? 2018 Summer Operating Schedule Report Appendix C, 2c. Please consult the Customer Handbook for eligibility requirements. Traveling with your vehicle without a reservation is called traveling on a standby basis. For more info, check out the Accessibility page. Our Nantucket Terminal has only a few parking spaces for use by our customers. The Steamship Authority matches reservations by those three criteria. Cancel. All passenger areas of the following vessels are accessible by elevator for passengers with disabilities: the M/V Eagle, the M/V Island Home, the M/V Martha's Vineyard, M/V Woods Hole and the M/V Nantucket. 2021 Summer and Fall Operating Schedule Report - Appendix C Part 2, 5. I am traveling in a rental car. Can I transport or consume alcoholic beverages aboard the ferry? We sell multi-ride cards for passenger travel on our traditional ferries to Nantucket and Martha's Vineyard which significantly lower the fare on a per-ticket basis. The Steamship Authority, the largest ferry line connecting Cape Cod with Martha's Vineyard and Nantucket, says that they have been hit with a ransomware attack. Nantucket, MA Yes, lower excursion fares are available mid-September until mid-May of the following year. You may either call or go in person to the terminal to place your name on the list. We can provide you with towing/pushing services, where an employee and a vehicle (such as a tow motor) tows or pushes your vehicle onto or off of a ferry at the time of the vessels loading or unloading. Customers traveling in rental vehicles may make reservations in their own name. Owners are required to clean up after their pets. While luggage carts are provided at no additional charge, the Steamship Authority assumes no responsibility for any baggage placed on any luggage carts. 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. Policies, Forms & Information Welcome to the Steamship Authority's Downloadable Forms page. Who is eligible for the Steamship Authority's Headstart Reservation Program? (508) 778-7633 TTY, 1 Steamboat Wharf I have a disability. Thus, if an individual leaves the Island on Friday, January 1, he or she must return to the Island by Sunday, January 31, in order for his or her return excursion-fare ticket to be valid. No pets are allowed on any passenger seat or table. Customer service is important to us and we will endeavor to help those customers make new reservations at the terminal, even though the general public may not be able to make reservations at that time. Generally, each ticket is valid for passage only if used within one year from the date the ticket is sold. For Hyannis parking permits, please call the Hyannis Parking Lot Office at (508) 771-0418. This is a quick reference guide to the Steamship's programs, designed for Martha's Vineyard residents. If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. Customers making reservations by telephone will be told their reservation numbers by our reservation clerks. Please consult the customer handbook. We will continue to honor existing reservations at Authority terminals, and rescheduling and cancellation fees will be waived. Vehicles parked at parking lots that are not equipped with parking ticket dispensers are still subject to parking charges. Is parking available at your Woods Hole terminal or Hyannis terminal? If you require this type of assistance, please contact us so we can discuss your particular situation and review what accommodations we can provide. Click here to manage your travel alert preferences. Ferry Schedule. However, as with any vessel, you should always conduct yourself with care while on-board and pay particular attention to any children traveling with you. Rich Saltzberg. It is your responsibility to return to the terminal at the appropriate time, and your failure to do so will result in forfeiting your place and being dropped from the standby list. Yes. hb`````Z P#0p4 I@1o^kX~X73i Traffic and noise is a problem across the Cape and Islands, he said, "but . Automobiles under 17 feet in length are charged the regular fare. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. What is the Authority's Preferred Space Reservation Program? Can I make a reservation to travel with a vehicle on a particular trip? Here you will find applications and program information available for viewing or downloading. We offer the lowest fares and the most frequent daily departures for . Reservations may be changed up to one hour before the scheduled departure, with the first date change at no charge. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. Tickets for the transportation of such items can be purchased on the day of sailing at any ferry terminal. Total $ 20.00 Other Payment Need high-speed ferry tickets to or from Nantucket instead? Change and cancelation fees are waived for Tuesday travel. For new vehicle information, send a copy of the vehicle registration to the Reservation Office for processing. Steamship Authority communications director Sean Driscoll confirmed that was true more than 2,000 people tried to book their summer 2022 car ferry reservations just as online registration . Certain vehicles less than 22 feet in length, originating from either Martha's Vineyard or Nantucket and traveling on a round-trip basis, are eligible for island-to-mainland round-trip excursion fares, under certain conditions.