If you have a chronic medical condition, please bring a recent report from your physician. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. U.S. citizens on closed-loop cruises: U.S. citizens on cruises in the Western Hemisphere that originate and terminate in the same U.S. port are required to have proof of citizenship such as a valid U.S. passport or a government issued birth certificate combined with a government issued photo I.D. Safety: For 140 years, the safety and security of our guests has been our highest priority. Check your daily When & Where program or the Navigator app for location and times of the Port Shopping Ambassadors Talk. If you are unable to function independently with respect to eating, dressing or attending the ships safety briefings, you must bring a caregiver with you. Choose from options for calling only, calling and messaging or calling, messaging and data. Keep these items close at hand in your purse or jacket pocket. What will you do today? If you purchased a Daily plan and would like to upgrade to a Voyage plan, just return to Paid Internet and make your selection.). No internet purchase required to download or use on board. Hours are from 6:00am until 9:00pm. Additionally, you can call the ship directly from the shore. Let the vacation begin the moment you arrive in a new country. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico. For U.S. and Canadian Citizens Travel by Land or Sea: Travel document requirements vary based on cruise itinerary and whether international flights are required. Photo Gallery: Your Image Creators are located at your Photo Gallery and are pleased to present for you many rich and varied photographs capturing your cruise. All mail is subject to local postal office procedures and rates in the port mailed. Holland America Line reserves the right at any time to modify the smoking policy onboard or alter the locations where smoking is permissible. locations will accept major credit cards, and some will accept U.S. dollars. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. Call us toll-free at 1-888-425-9376 or 206-626-7320. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. We ask that you refrain from pouring or discarding anything overboard, and that you dispose of solid waste in the appropriate containers indicated on board. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. We welcome you to learn more about our commitment to protecting the environment by reviewing our sustainability report at www.hollandamerica.com. Personal training and specialty classes such as yoga and Pilates are available for a nominal fee. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Holland America Line recommends that each guest keep all personal identification, electronic airline tickets, customs forms, medications and other important items along with the clothes and shoes he or she intends to wear the last day. Scooters left in these areas could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no wayof getting by a scooter left in a hallway. For those guests who wish to smoke, there will continue to be designated areas available both inside and on outside decks. Place them in a carry-on bag or keep them with you so you can access them easily. All staterooms are equipped with hair dryers. Additional information concerning Customs matters will be provided during your cruise. Please Note: For security reasons, baggage without tags or owner identification may not be loaded on the ship. If you choose the flexible, open-seating program in the Dining Room, you may make reservations by calling the dining reservation number on board or simply come to the Dining Room during dining hours. On 10/24/2021 at 9:50 PM, Blackduck59 said: I wonder if when the current No Smoking in the casino show a rise in casino play maybe they will decide to make it permanent. Weve arranged all the details from luggage handling to transportation, City Stays to expert tour guides so you are free to immerse yourself in places and experiences that justly rank among travels greatest highlights. This is especially important before and after meals, or whenever you are in contact with common surfaces (e.g. In addition to watching the Safety Video, please read the Safety information located on the back of your stateroom/suite door. Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. 2. We will provide disembarkation information shortly before the end of your cruise, which will outline important procedures regarding customs formalities, luggage handling, travel arrangements, disembarkation and other information. In Europe and South America, smoking is only allowed on the sky deck. 1-206-626-7353 to add services to your itinerary. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. Professional, local guides and independent tour operators that meet our high standards lead each tour. For this reason, voyages originating and ending in the same U.S. port will not allow embarkation or disembarkation in an alternate U.S. port. Reducing waste:Our waste management approach focuses on reducing the volume and toxicity of waste we generate. There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date. Passengers found to be smoking in their cabins or on their balconies will be charged a $250 penalty fee, per day. On the Eurodam, Koningsdam, Nieuw Amsterdam and Nieuw Statendam: Tamarind, for exotic Pan-Asian cuisine, Canaletto, featuring classic Italian cuisine in a relaxed setting. Special life jackets are available for children and infants. This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. (Remember that checked baggage might not be accessible at all times.) Complimentary In-Room Dining is available 24 hours a day. Upon disembarkation, your bags are delivered directly back home. Also, be sure to enjoy the Compass book located in your stateroom. Any excess deposit will be refunded to you at the end of the cruise. Choose from a festive multi-course affair, a quick casualdinner for two or an intimate meal in the privacy of your stateroom. Effective on all cruises departing on or after January 4, 2013, our smoking policy will change to reflect our commitment to the comfort of all of our guests. Please note that there may be multiple authorizations throughout your cruise, and that some banks may keep the hold in place for up to 30 days. No smoking of any kind will be permitted on any stateroom verandah. To book, or for more information, simply visit your Future Cruise Consultant. All cash advances are subject to restrictions. Have your travel advisor call World Cruise Reservations at 1-800-522-3399 or1-206-626-7353 to add services to your itinerary. Cigarettes may also be subject to a tax imposed by state and local authorities. Purified or distilled water in factory-sealed containers (including plastic containers) for use in conjunction with medical device(s) are allowed in checked luggage and must be packed with the device(s). ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). Once youve spent the initial hold amount, we will authorize your card for the total of your onboard purchases to date plus an additional $60 per person per day for the remainder of your cruise. A 3% service fee will be added to your onboard account for all cash advances. The Luggage Direct Service is the most relaxing and hassle free disembarkation Holland America Line offers. IMPORTANT: Due to COVID-19 Health & Safety protocols, please arrive at the terminal at your exact assigned check-in time to help facilitate capacity control and distancing. progressive jackpots to a parade of poker games is there for your enjoyment. Next are listed HAL's first departures by . In order to accommodate our guests, wheelchairs are reserved exclusively for embarkation and disembarkation assistance in the pier facility and in emergency situations. Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to packages. Please Note: You may choose either flexible/open dining or classic pre-set dining in the Dining Room, at the time of booking. Your baggage will arrive in your stateroom later that afternoon. In order to coordinate transfers and luggage handling with post- cruise arrangements, a disembarkation form will be distributed to guests for whom we have no disembarkation information or guests for whom we have no flight schedule. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. Yellow Fever: Many Yellow Fever immunization requirements are based on traveling from one infected or endemic country to another.
If you require additional information on the ships facilities or ability to accommodate your needs, please feel free to contact theGuest Accessibility Department. For more specific information regarding the following categories, please visit the Accessible Cruising section of our website at hollandamerica.com: Stateroom Information; Mobility Equipment; Ship Transfer Options; Shoreside Mobility, including Airports and/or Train Stations and Land Tours and/or Shore Excursions; Service Animals; Blind or Low Vision; Deaf or Hard of Hearing; Oxygen; Food Allergy Information; Children with Special Needs; and Wheelchair Accessible Route Maps. To learn more about Holland America Lines ongoing commitment to environmental stewardship and conservation in all of our operations, visit hollandamerica.com/sustainability. Guests are urged to complete the Online Check-in process before leaving home. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. A dedicated team of youth professionals invite kids and teens to join their friends in arts and crafts, sports, video game competitions, scavenger hunts, challenging team games and themed parties. Now more options are available. Representatives are available 24 hours a day, 7 days a week and 365 days a year. Youll also find ample closet space, a safe in which to store your valuables and important documents, and a flat-screen television for viewing movies and onboard features. Please do not place your baggage over the emergency floor lighting. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. You can make a difference in the following ways: Holland America Lines youth activities programKids Club offers an array of entertaining events for kids and teens ages 3-17. Cash is not accepted for individual transactions, e.g. These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. To allow us to expedite immigration clearances in the various countries you will be asked to surrender your passport to our staff upon check-in. Designated Smoking Areas, Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam. Avoid lines at the airport with boarding pass in hand and no luggage to check you can proceed directly to Security. On selected cruises youll find HollandAmerica Lines Port Shopping Ambassador Program. For your convenience Holland America Line has partnered with two luggage transport services for your convenience. Please dial 911 in an emergency. All rights reserved. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. Rest assured that your passport will be fully secured by our staff. It is essential that we be notified of any special medical, physical or other requirements you may have (including whether you intend to bring a scooter with you) as soon as possible, preferably at the time of booking, so that we may make our best effort to accommodate you. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. Please contact us or your travel advisor for more information. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! Book on board and you can reserve your next cruise at a reduced deposit of only US$100, US$300 or US$1,000 per person and receive a shipboard credit of up to US$500.00 per person. In todays era of heightened security, Holland America Line has implemented a no visitor policy. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. For more information see our transfers FAQ. During our regular business hours, please call: 1-800-426-0327. Want to read your email, catch up on the latest news and check your finances? Guests may check no more than 3 pieces of luggage per person. To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. Holland America Cruises: Smoking Policies Smoking Policies For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Please go to our website at hollandamerica.comand complete the Online Check-In process prior to your sail date. Each recommended merchant was selected on the basis of price, selection, reputation, quality, service and a commitment to shopping satisfaction. Guests who are neither U.S. nor Canadian citizens should check with the Customs agency in their country for allowance information before departing. All guests should keep themselves advised of changes in government requirements. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Minors under the age of 18 traveling to foreign countries must be accompanied by a parents or guardian. Holland America has now followed the rules implemented by Carnival Cruise Line and Princess Cruises ships and banned smoking inside the company's casinos onboard. In many countries, you can also use your ATM card to obtain local currency. from local water, fresh uncooked salad greens or raw vegetables and sliced fruit that have been washed in local water, as well as dairy products such as milk, cream or ice cream products that have not been pasteurized. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. No additional deposits will be due until final payment. Medication: Your prescription medication should be kept close at hand in your purse or carry-on bag rather than in your checked baggage. No additional deposits will be due until final payment. Internet is accessible from the comfort of workstations on board or from a personal laptop. Preparing for your Holland America Line cruise is now easier, faster and more convenient than ever. the vessel leaves. Holland America's Koningsdam provides relaxed cruising with luxury stay experiences through Alaska's Inside Passage. Your seating assignment will be noted on your guest card upon boarding. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Transportation of Currency: You may take as much currency or as many monetary instruments as you wish on your trip. E-cigarettes are allowed in designated smoking areas, as well as inside passenger staterooms (but not on balconies). Friends may easily arrange to send a bon voyage gift directly to your stateroom, or you may throw a party of your own for fellow guests. dvise you of arrangements to minimize disruptions in your vacation plans. Kids Program (ages 3 6): All children participating in the youth program must be completely toilet trained and pullup free. Tax and excise on tobacco here has been a cash cow for the federal government. Classic Pre-Set Dining: The traditional pre-set dining times are5:45pm and 8:00pm in the Dining Room. The ship by ship schedule is below. It is also a good idea to bring your prescription for eye glasses or contacts. On the last night of your cruise you will need to place your baggage outside your stateroom before you retire. of your seating request will be listed on your Cruise Contract. Regardless, it is always good practice, when traveling, to make copies of your passport pages before departing. Then sail away for your romantic honeymoon! Limitations apply. Please log in to purchase your shore excursions. [ Back to Top] Azamara These numbers are provided for emergency use only; please do not call unless it is your day of departure and you are experiencing a delay. While smoking itself does. A seamless transition is what our pre- and post-cruise hotels and tours are all about. If you should have questions or need assistance, Holland America Line representatives at the pier will be happy to assist you. The representatives will help you with luggage tags. I'm inclined to go along with that. It also shows you how to correctly put on your lifejacket. Stateroom: Your stateroom is furnished with a ship-to-shore telephone which enables you to easily call anywhere in the world, 24 hours a day (inquire with Guest Services for the latest pricing). Guests can also enjoy fresh pastries and their favorite espresso drink provided by Torrefazione Italia. For streaming sites and apps, such as YouTube, Skype and Vimeo, choose the Premium plan. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. You can also complete your health assessment and book shore excursions prior to your cruise. Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. 2020, through June 30, 2021. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. Holland America Line ships have all the amenities and services you expect to find in a fine resort as our valued guests, we dont want you to lack a thing. a visa for stays of 90 days or less, when they meet all requirements. Due to the limited medical facilities on board, we will not accept reservations for infants 6 months or younger for non- Transocean sailings, 12 months or younger for Transocean sailings at time cruise commences or women who will be 24 or more weeks pregnant at the time their cruise with Holland America Line concludes. Representatives are available 24 hours a day, 7 days a week and 365 days a year. In order to Travel Well, international travelers should contact their physicians, local health departments, or a travel medicine clinic at least six to eight weeks before departure to receive current health information on the countries they plan to visit, to obtain vaccinations and preventative medications as indicated, and to address any other special needs. If you are pregnant, please provide a medical note from your physician stating the expected due date and confirming your medical fitness to travel. Reservations may be made on board by contacting the restaurant manager. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Here are just a few of our environmental efforts: Environmental Management System: All of our ships are ISO 14001 certified by LRQA, North America. Zealand, these policies and the legal drinking age apply to guests 18 years or over. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Pair your cruise with an immersive experience and witness rarely seen wildlife as you journey into the heart of the Alaska wilderness on an Alaska Cruisetour. Please attach a tag to each piece of luggage you will be checking on the cruise. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Additional information concerning Customs matters will be provided during your cruise. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. Find a better price on any tour we offer and we'll refund you 110 percent of the price difference in the form of an onboard credit. By taking the handling of your luggage out of the equation you will proceed much quicker through the check-in process and save a considerable amount of time.
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